Technical
Documentation's

Last-update:
March 15 2025

1) Preamble

At OnePort 365, we’re committed to protecting your personal and business information. This policy explains how we collect, use, and safeguard your data when you access our platform, services, or contact our team.

2) Introduction

This Privacy Policy applies to all users of the OnePort 365 platform, including importers, exporters, freight forwarders, and enterprise clients. It covers information collected via our website, booking platform, customer support, and integrated services like OneTrack 365.

3) Core Areas Covered

a. Data Collection – What We Collect

We collect data necessary to serve you better, including:

  1. Contact information (name, email, phone number)
  2. Business details (company name, location, shipping volume)
  3. Shipment data (cargo description, ports, Incoterms)
  4. Platform usage (login logs, activity history, browser type)
  5. Communications (email/chat records, support queries)

We collect this to:

  1. Provide and manage your shipping services
  2. Share live tracking and documentation updates
  3. Process payments and generate invoices
  4. Comply with customs and trade regulations
  5. Improve your experience on the platform

b. User Consent – Your Control Over Data Use

By using our services, submitting forms, or engaging with OnePort 365, you agree to the collection and use of your data as described. You may:

  1. Update your preferences in your account dashboard
  2. Request data deletion or correction
  3. Opt out of non-essential marketing communications
  4. To make a data request, contact: [email protected]

c. Data Security – How We Protect Your Information

We use:

  1. SSL encryption for all data transfers
  2. Firewalled cloud servers with restricted access
  3. Multi-factor authentication for sensitive portals
  4. Regular system audits and vulnerability scans
  5. Only authorized personnel with specific roles can access your data.

d. Third-Party Access – When Sharing is Required

We may share information with trusted partners strictly to deliver services, including:

  1. Customs clearing agents and regulators
  2. Port terminal operators and shipping lines
  3. Warehousing and last-mile delivery partners
  4. Insurance providers (on request)
  5. We never sell your data or allow unauthorized use.

e. Tracking & Analytics – For Performance Improvement Only

We use cookies and third-party analytics tools (e.g., Google Analytics, Hotjar) to understand platform usage. These tools help us:

  1. Improve page speed, layout, and user flows
  2. Resolve bugs or UX friction
  3. Suggest more relevant services to users
  4. You can opt out of non-essential cookies from the pop-up banner on first visit.

f. Updates to This Policy

We may revise this policy for legal, operational, or platform updates. When we do:

  1. The “Last Updated” date will change
  2. Users will be notified via email or dashboard alerts